Shipping policy

Shipping Policy

Thank you for shopping with McGêfters (Pty) Ltd. We take pride in carefully manufacturing, packaging, and dispatching every order.

Order Processing

Orders are normally prepared and dispatched within 1–3 business days after payment has been received and confirmed.

Every order is carefully inspected before leaving our workshop to ensure it meets our quality standards.

Courier Collection

We use The Courier Guy as our preferred courier partner.

Courier collections normally take place on Mondays, Wednesdays, and Fridays. During busy periods or when additional orders need to be dispatched, we may arrange additional drop-offs to help get your order moving as quickly as possible.

Delivery Times

Once your parcel has been collected by The Courier Guy, delivery times depend on your location and The Courier Guy's distribution network.

Estimated delivery times are:

  • Major cities: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote areas: 3–7 business days

Please note that these delivery times are estimates only and may vary.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number so you can monitor your parcel directly through The Courier Guy.

Shipping Delays

Although we always do our best to dispatch orders promptly, delivery times are ultimately controlled by the courier after collection.

McGêfters cannot be held responsible for delays caused by:

  • Weather conditions
  • Public holidays
  • High courier volumes
  • Road closures or accidents
  • Industrial action
  • Incorrect delivery information supplied by the customer
  • Any circumstances beyond our reasonable control

If a delay occurs, we'll gladly assist you by communicating with The Courier Guy and helping track your parcel.

Delivery Address

Please ensure that your delivery address and contact details are correct before placing your order.

McGêfters cannot accept responsibility for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

Damaged Parcels

If your parcel arrives visibly damaged, please notify us within 24 hours of delivery.

Where possible:

  • Take clear photographs of the unopened parcel and packaging.
  • Take photographs of any damage to the product.
  • Contact us via WhatsApp before using or assembling the product.

Failure to report shipping damage within 24 hours may affect our ability to process a courier claim.

Lost Parcels

If a parcel is lost while in transit, McGêfters will work directly with The Courier Guy to investigate the shipment.

Replacement or refund decisions will only be made once the courier's investigation has been completed.

Collection

Customers are welcome to collect orders directly from McGêfters by prior appointment.

Please contact us via WhatsApp to arrange a suitable collection time.